Service purposes

SERVICE TENET

Quality commitment

QUALITY PROMISE

格兰电气秉承服务承诺
一切为了客户,为了客户,为了客户一切
GELAN electrical adhering to the "all
for customers,for all customers,for all customers"The
sercive concept

  • 1
    Two year warranty
    承诺二十年质保
    The warranty period of the GELAN Electrical Evolution System series is implemented in accordance with relevant national policies, and the warranty period is 20 years.

  • 2
    100% service
    承诺100%服务
    100% home repair, on-demand commissioning, 100% after-sales return visit.

  • 3
    Sercives in place
    承诺服务到位
    24-hour hotline consultation, 24-hour service in the city, 48 hours of service in the surrounding area, telephone reservations in rural areas of rural areas.

Quality Assurance

QUALITY ASSURANCE

Grant Electric adheres to the service concept of "all for customers, for customers, for all customers", and has been recognized and appreciated by consumers, partners, industry organizations and national institutions. It has won the "China Famous Brand" and "National Conformity Assessment". Quality is trustworthy and the product is "equal." The company cooperates with well-known institutions to integrate international advanced concepts for product development, adopts international standard quality management system, and selects high-quality parts and raw materials to ensure product quality from the source. For more than ten years, Gran Electric has provided quality and stability for over 100 million families. The product.
Working Principle
 
Record customer calls without leaking 
Solve customer problems without fail 
Tracking problem processing results without leaking 
Must ensure that timely and timely service is in place 
Must ensure that the service satisfaction rate reaches 100% 
Resolutely avoid users making second calls on the same issue 
On-site service
  • 1 不准在用户家中就餐
    Are not allowed to eat in the user's home
  • 2 不准在用户家中吸烟、喝水
    Are not allowed to smoke in the user's home, drinking water
  • 3 不准顶撞用户
    Don't contradict the user
  • 4 不准使用用户家中电话
    Are not allowed to use the phone in the user's home
  • 5 不准乱收费
    No arbitrary charges
  • 6 不准酒后上门
    Don't drink the door
  • 7 不准留长发
    Allowed to stay long hair
  • 8 谈及有损格兰电气形象和声誉的事
    About the damage the images and reputation of the electrical grand thing

Data summary

CONTACT

Fax:0086-573-83250880 Service Hotline:0086-573-83250886 83250887 Free Service Hotline:400-008-7727 E-mail:gelancn@126.com Address:No。 459, Qingyuan Road, Wangdian Town, Jiaxing City, Zhejiang Province
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Zhejiang GeLan Electric Co., Ltd.

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联系电话

400-008-7727